Excellence is not a theory; it relates to the tangible achievements of an organisation in what it does, how it does it, the results it gets and the confidence that these results will be sustained in the future.

The evidence needed to give that confidence is not limited to the financial results, which demonstrate the outcome of past performance. The evidence also includes results from other stakeholders that serve as leading indicators of future financial performance.

• These leading indicators include, measured excellence in customer satisfaction and loyalty; people motivation and capability; and the satisfaction of the wider community. To create confidence that the results can be sustained, there must also be evidence that what the organisation does, and how it does it, is soundly based, systematic, and continuously reviewed and improved.

• Flamesoft helps guide organisations to improve their performance, using the EFQM Excellence Model. This Model, which is the application of the Fundamental Concepts reflected in a structured management system, is now being used by tens of thousands of organisations across Europe and beyond.

• Companies, schools, healthcare organisations, police services, utilities and government offices all use it. The Model additionally provides these organisations with a common management language and tool, thus facilitating the sharing of ‘good practice’ across different sectors throughout Europe